About Sunstar Stone Colors e-Mail Home Page
 

Terms/Shipping/Refunds/Privacy/Security Policies
                       


SHIPPING TIME: Most orders ship within 2-4 business days on stock items. If for some reason your order cannot be shipped within that time, you will receive an email from me. On custom orders, we will let you know shipping time prior to starting your order.

We cannot be held responsible for lost, stolen, or damaged property.

GUARANTEE: My ultimate goal is 100% customer satisfaction. In the event the product breaks within the first 30 days due to manufacturing defects, it will be fixed at no charge. Just send the item back with the original packaging, invoice and pieces and it will be restrung and repaired and shipped back to you within 72 hrs.

RETURN POLICY: If for any reason you are not satisfied with your jewelry purchase,  you have 14 days to review. If you are not happy for any reason, I will refund your purchase price (less shipping costs). To receive a refund, return the piece to me in its original packaging (prepaid, insured mail) with your original invoice.  Customer is responsible for return shipping costs.  After 14 days from receipt of purchase, no refunds or exchanges will be issued.  If your order was paid by credit card, a credit will be issued and will appear on your billing statement.

PRIVACY: Our Privacy Statement is simple; We do not sell, trade, disclose the information you provide to us to anyone!

TERMS: Full payment at time of purchase. Checks returned for any reason will incur a $25 service charge.


PRIVACY STATEMENT: This privacy statement demonstrates our firm commitment to protecting your privacy. The following verbiage discloses our information gathering and dissemination practices for this web site.

Your IP address may be used to help diagnose problems with the hosting server, and to administer this web site. Also used to help identify you and to gather broad demographic information.

This site uses cookies to keep track of your shopping cart and to identify you so your information can be retrieved and you don't have to re-enter it each time you visit the site.

This site's payment registration form requires users to give contact information through PayPal, like name and email address, and unique identifiers. The customer contact information from the registration form is used to contact the visitor when necessary regarding a purchase or order. Unique identifiers are collected to verify the user's identity and for use in the payment record system.

This site may contain links to other sites but this site is not responsible for the privacy practices or the content of such web sites although we are very selective.

SECURITY: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

PLEASE CONTACT ME IF YOU HAVE ANY FURTHER QUESTIONS

                       

 

(520) 237-5458
Joanna Jedinak

 

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